Frequently Asked Questions

Quick answers about orders, payments, delivery, returns and warranty.

Where is my order?

Once shipped, we email/SMS you the tracking details. You can also check the Track Order page anytime.

Can I cancel or change my order?

Yes, before it ships. Call, WhatsApp or email us with your order number. Address changes are only possible before dispatch.

Why was my order cancelled?

We may cancel if an item goes out of stock, there is a price or listing error, or we cannot verify the order. Any amount paid is refunded in full.

Which payment methods do you accept?

UPI, debit/credit cards, net banking and wallets through Razorpay and Cashfree. Cash on Delivery and partial COD (minimum ₹100 advance) are available on eligible orders and pincodes.

What is partial COD?

You pay a small advance online at checkout (minimum ₹100) and the balance in cash at delivery. It helps us keep COD available for high-value items.

Do you deliver to my pincode?

We deliver to 14,000+ pincodes across India. Enter your pincode at checkout to confirm.

How long does delivery take?

Usually 3–7 days, depending on your location.

What are the shipping charges?

Shipping charges vary by product and deal. Any charge that applies is shown at checkout before you pay.

How do I get my invoice?

An invoice is sent with your order. For another copy, contact our support team with your order number.

What is your return policy?

Returns are accepted within 7 calendar days of purchase for items that arrived damaged, have missing parts, or don’t match the order. The item must be unused and in original packaging. See our Returns and Refunds Policy.

When will I get my refund?

After we receive and inspect the return, approved refunds go to your original payment method and can take about 7 business days to reflect.

Do products come with a warranty?

New products carry the manufacturer’s warranty, claimed through the brand’s authorised service centres with your invoice. Warranty details are listed on each product page.

I forgot my password.

Use Lost your password? on the My Account page to get a reset link by email.

Need help? Call or WhatsApp us on +91 73407 34745 (chat on WhatsApp) or email care@dealzfry.com. Please keep your order number ready.